Política de envío

Shipping Policy

1. Scope of this policy
This policy explains how we at Matilda Kerr (matildakerr.com) handle the shipping of orders, including delivery times, shipping costs and what to do if something goes wrong. It applies to all orders placed through this website.

2. Order processing
Once your purchase is confirmed, your order moves into the preparation stage. We process orders Monday to Friday. The usual preparation time is 1 to 3 business days, after which your order is shipped.

3. Shipping areas

Delivery time may vary within this range depending on product availability. If the item is in stock, it will usually arrive toward the shorter end of the range. If it has to be ordered from the supplier or manufacturer, delivery may take closer to the upper limit.

4. Customs and duties
Our prices include all applicable import duties and taxes. You will not be charged any additional fees when you receive your order.

5. Order tracking
As soon as your order leaves our warehouse, we will email you a tracking number so you can check the status of your shipment at any time.

6. Responsibility during transit
We are responsible for any loss or damage to your order until it has been delivered. If your parcel is lost or arrives damaged, please contact us at info@matildakerr.com and we will arrange a replacement or refund.